Privacy Policy

This Privacy Policy outlines Hello Juno's ongoing obligations regarding how we collect, use, store and manage your personal information.

We respect your right to privacy and are committed to protecting the personal information you provide to us.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

What Personal Information We Collect

We may collect the following types of personal information:

• Your name
• Residential or business address
• Email address
• Phone number
• Information about the products or services you have ordered, purchased or requested
• Information provided through enquiries, consultation bookings or website forms
• Communications between you and Hello Juno
• Payment and transaction information
• Information about your business that is reasonably required for us to provide our services
• Website usage information, including pages visited, links selected and actions taken
• Technical information, such as your IP address, browser type, device type, operating system and referring website
• Advertising and analytics identifiers collected through cookies, pixels and similar technologies

Payment information may be securely processed by third-party payment providers. Hello Juno may not directly store complete credit or debit card details.

How We Collect Your Personal Information

We may collect personal information when you:

• Contact or communicate with us
• Submit an enquiry or website form
• Request a proposal, consultation or service
• Purchase or use our services
• Interact with us electronically, over the phone or in person
• Visit our website
• Interact with our social media accounts or advertisements
• Provide information to us through a third-party platform
• Enter into an agreement with us

We may also collect website, analytics and advertising information automatically through cookies, tracking pixels, tags and similar technologies.

How We Use Your Personal Information

We may use your personal information to:

• Provide and manage our services
• Respond to enquiries and communicate with you
• Prepare proposals, service agreements and invoices
• Process payments and transactions
• Manage client relationships and projects
• Maintain and improve our website and services
• Understand how visitors use our website
• Measure the effectiveness of our marketing and advertising
• Create advertising audiences and deliver relevant advertisements
• Notify you about services, updates or opportunities that may interest you
• Meet our legal, accounting and regulatory obligations
• Protect our business, website and users from fraud, misuse or security threats

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Disclosure of Personal Information

We may disclose personal information to trusted third parties that assist us in operating our business and providing our services, including:

• Website hosting and technology providers
• Customer relationship management platforms
• Email and communication providers
• Payment processors
• Accounting and professional advisers
• Contractors and service providers
• Website analytics providers
• Advertising platforms, including Google and Meta
• Government authorities or regulators where required by law

These third parties may process personal information on our behalf or in accordance with their own privacy policies.

We do not sell or rent your personal information to third parties.

Cookies and Similar Technologies

Our website may use cookies, tracking pixels, tags and similar technologies to operate the website, remember user preferences, understand website activity and support advertising.

Cookies are small data files stored on your browser or device. Some cookies are necessary for the website to function, while others support analytics, website performance and advertising.

Depending on the cookie-management tools available on our website, you may be able to accept, reject or manage non-essential cookies.

You can also control cookies through your browser settings. Disabling cookies may affect how some parts of our website operate.

Google Analytics and Advertising Features

We may use Google Analytics and related Google advertising features to understand how visitors use our website and to measure the performance of our marketing.

Google Analytics may collect information such as:

• Pages visited
• Time spent on the website
• General geographic location
• Browser and device information
• Referring websites
• Interactions with website content

This information may be aggregated and used to identify website, user-experience and marketing trends.

Google may use cookies and similar technologies to process this information in accordance with its own privacy policies.

You can manage advertising personalisation through your Google account and may opt out of certain Google Analytics tracking through Google's available opt-out tools.

Facebook and Instagram Advertising

Hello Juno runs paid advertising campaigns through Meta Platforms, Inc., including advertisements displayed on Facebook and Instagram.

We may use Meta advertising technologies, including the Meta Pixel, to measure and improve the performance of our advertising campaigns.

The Meta Pixel is a tracking technology placed on our website that may collect information about how visitors interact with our website after viewing or clicking a Facebook or Instagram advertisement.

Information collected through the Meta Pixel may include:

• Your IP address
• Browser and device information
• Pages you visit on our website
• Buttons, links or forms you interact with
• The date and time of your visit
• The website or advertisement that referred you to our website
• Cookie identifiers and advertising identifiers
• Actions taken on our website, such as submitting an enquiry form or visiting a particular service page

We may use this information to:

• Measure the effectiveness of our Facebook and Instagram advertising
• Understand whether advertisements result in website visits, enquiries or other actions
• Improve and optimise our advertising campaigns
• Create custom, lookalike or similar advertising audiences
• Retarget advertisements to people who have previously visited or interacted with our website
• Deliver advertisements that may be more relevant to prospective customers

Information collected through the Meta Pixel may be transmitted to and processed by Meta.

Meta may match this information with information associated with a person's Facebook, Instagram or other Meta account. Meta processes this information in accordance with its own privacy policies, advertising terms and data policies.

Hello Juno does not control how Meta processes information after it has been received by Meta.

We do not intentionally provide Meta with sensitive personal information, complete payment card information or the contents of private communications.

You can manage how Meta uses information to personalise advertisements through the advertising preferences available within your Facebook or Instagram account.

You may also manage or disable cookies through your browser settings or through the cookie-management options available on our website. Disabling advertising cookies may not prevent you from seeing advertisements, but the advertisements may be less relevant to you.

Enquiry Forms and Advertising Leads

When you submit an enquiry through our website or through a Facebook or Instagram lead form, we may collect the information you choose to provide, including your name, phone number, email address, business information and details about the services you are interested in.

We use this information to respond to your enquiry, provide requested information, prepare proposals and follow up regarding our services.

Information submitted through a Facebook or Instagram lead form may initially be collected and processed by Meta before it is provided to Hello Juno.

Overseas Disclosure and Processing

Some of our technology, analytics, advertising and service providers may store or process information outside Australia.

The countries in which information may be processed will depend on the providers we use and their technology infrastructure.

Where reasonably practicable, we take steps to work with reputable providers that maintain appropriate privacy and security practices.

Security of Your Personal Information

We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically is completely secure. To the extent permitted by law, we cannot guarantee the absolute security of information transmitted through the internet.

Retention of Personal Information

We retain personal information for as long as reasonably required to provide our services, maintain our business records and comply with legal, accounting and regulatory obligations.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it.

Accessing or Correcting Your Personal Information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or outdated.

We may need to verify your identity before responding to a request.

You may also ask us to delete personal information. In some circumstances, we may need to retain certain information to comply with legal obligations, resolve disputes or maintain legitimate business records.

Privacy Complaints

You may contact us if you have a question or complaint about how we have handled your personal information.

We will review your concern and take reasonable steps to respond and resolve the matter.

Third-Party Websites

Our website may contain links to third-party websites or platforms.

Hello Juno is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website technologies, advertising practices or legal obligations.

Any changes to this Privacy Policy will be published on our website with an updated revision date.

Contact Us

For questions, access requests, corrections or privacy complaints, please contact Hello Juno through the contact details provided on our website.