Made to Help
NDIS Service Platform Redesign
Made to Help required a complete website overhaul to address cluttered design, excessive forms, and poor user experience. The previous site had functionality issues and lacked clear information architecture, making it difficult for NDIS clients and service providers to navigate and access essential services.
Year
2025
Industry
NDIS Service
Services
Website Design, Accessibility Consulting, Content Management
Technologies
Project Overview
Made to Help required a complete website overhaul to address cluttered design, excessive forms, and poor user experience. The previous site had functionality issues and lacked clear information architecture, making it difficult for NDIS clients and service providers to navigate and access essential services.
Challenges
Streamlining multiple complex forms that were confusing clients and reducing conversions
Organizing cluttered information architecture that made navigation difficult
Improving poor user experience that was disrupting core functionality
Ensuring NDIS compliance and accessibility standards were met
Our Solutions
Redesigned and consolidated forms using progressive disclosure and smart field logic
Implemented clear information hierarchy with intuitive navigation and search functionality
Created user-centered design patterns with improved visual flow and reduced cognitive load
Built comprehensive accessibility features meeting WCAG 2.1 AA standards for NDIS compliance
Results
Increased form completion rates by 65%
Reduced user task completion time by 50%
Achieved 100% NDIS accessibility compliance
Improved client satisfaction scores by 78%
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